Contact Us

We want to hear from you. If you have any questions, concerns, or feedback for us, please reach out to us.

HEAD OFFICE

Wimbledon Way, Edgemead,
Cape Town, 7441
* Branches in Durban & Gauteng

PHONE

Phone: 083 452 6455
* Also available on Whatsapp

EMAIL

info@baselinescales.co.za
* For All Enquiries

SUPPORT HOURS

Mon-Thu : 09:00 – 17:00
Friday: 09:00 – 15:00
*Closed on weekends and public holidays

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Yes. The product you see is the product we have in stock. However, some items might have slight variations due to the nature of the products but are clearly outlined in the respective product description.

Once you have logged into your dashboard, you can download your sales receipt or invoice.

Mots of our products are imported from reputable suppliers. We are fully accredited and are licensed to import products of this nature.

As soon as payment reflects. This can take up to 2 working days if you bank with a bank different to ours. Orders are shipped from our store Monday to Friday and can take up to 3-5 working days depending on your location.

All orders processed via Payfast is immediate. Our direct bank transfer might take up to 3 working days. Once we process your order you can expect delivery within 3-5 working days, depending on your location in South Africa.

You can track your order here

OR via

Check your “My Accounts Dashboard” or email notification.

SEND US AN EMAIL

CONTACT US FOR ANY QUESTIONS

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