Contact Us

We want to hear from you. If you have any questions, concerns, or feedback for us, please reach out here.

HEAD OFFICE

Wimbledon Way, Edgemead,
Cape Town, 7441
* Pilot Branches in Durban & Gauteng

PHONE

Phone: 083 452 6455
* Also available on Whatsapp

EMAIL

info@baselinescales.co.za
* For All Enquiries

SUPPORT HOURS

Mon-Thu : 09:00 – 17:00
Friday: 09:00 – 15:00
*Closed on weekends and public holidays

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Yes. There are occasional different colour schemes and updated features to a product.Our website tries to offer the best possible pictures available. Product features are subject to change .However, some items might have slight variations due to the nature of the products but are clearly outlined in the respective product description.

Once you have logged into your dashboard, you can download your sales receipt or invoice.

Most of our products are imported from reputable suppliers. Japan, China, Europe are the largest base that we extract from.

As soon as payment reflects. This can take up to 2 working days if you bank with a bank different to ours. Orders are shipped from our store Monday to Friday and can take up to 5-7 working days depending on your location. Depending on stock availability and logistics.

All orders processed via Payfast is 5 business days . Our direct bank transfer might take up to 3 working days. Once we process your order you can expect delivery within 4-5 working days, depending on your location in South Africa.

You can track your order here

OR via

Check your “My Accounts Dashboard” or email notification.

We accept Visa and MasterCard on our website.

Our sales staff can also process other payment types manually.

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CONTACT US FOR ANY QUESTIONS














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